Terms of Service

1. Acceptance of Terms

By accessing or using the mydive.world platform (the "Platform"), operated by Scildan Technologies Pvt Ltd ("mydive.world", "we", "us", or "our"), you ("User", "you", or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Platform. These Terms constitute a legally binding agreement between you and mydive.world. We reserve the right to modify these Terms at any time, and your continued use of the Platform following such modifications constitutes your acceptance of the revised Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

“Platform”

The mydive.world website, mobile application, and all associated services operated by Scildan Technologies Pvt Ltd

“Provider”

A certified scuba diving operator, dive centre, or instructor registered on the Platform to offer diving experiences and services.

“Diver / User”

An individual who registers on or uses the Platform to browse, book, or participate in scuba diving experiences.

“Booking”

A confirmed reservation for a diving experience made through the Platform, evidenced by a digital voucher and QR code.

“Booking amount”

The amount mydive.world collects from the total booking amount at the time of booking confirmation.

“Trust Score”

A rating out of 5 assigned to Providers, earned from the quality of their verified reviews (Google, TripAdvisor, and mydive.world) and independently-checkable profile signals such as agency certification, insurance, and IMPACT-programme partnership. See Section 9 for the full breakdown.

3. Account Registration and Security

• You must provide accurate, current, and complete information during registration and keep your account information updated.
• You are responsible for maintaining the confidentiality of your account credentials, including any OTP or authentication tokens.
• You must be at least 18 years of age to create and operate an account. Accounts for divers under 18 must be created and managed by a parent or legal guardian on the minor's behalf.
• You agree to notify us immediately of any unauthorised use of your account or any other breach of security.
• mydive.world reserves the right to suspend or terminate accounts that violate these Terms or are involved in fraudulent activity.
• One person may maintain only one User account and one Provider account on the Platform.

4. Booking and Payment Terms

All bookings made through the Platform are subject to the following payment terms:

• A booking amount is collected by mydive.world at the time of booking confirmation. This serves as the booking fee and platform service charge.
• The remaining 85% of the total booking amount is payable directly to the Provider at the dive site on the date of the experience.
• Bookings are confirmed upon successful payment of the booking amount and issuance of a digital voucher with a unique QR code.
• All prices displayed on the Platform are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

5. Split Payment Model

mydive.world operates a split payment model designed to protect both Users and Providers:

• The deposit is a small commitment fee that locks your slot; the shop collects the balance on arrival.
• The 85% on-site payment ensures that Users can verify the Provider, equipment, and conditions before completing the full payment.
• This model reduces the risk of no-shows for Providers while giving Users confidence in the quality of the experience.
• Providers must honour the price listed on the Platform at the time of booking. Any attempt to charge additional fees not disclosed in the listing is a violation of these Terms.
• mydive.world does not hold the 85% on-site payment at any point. This transaction occurs directly between the User and the Provider.

6. Provider Obligations

By registering as a Provider on the Platform, you agree to:

• Maintain valid and current diving certifications from recognised bodies (PADI, SSI, NAUI, CMAS, or equivalent).
• Carry adequate insurance coverage for all diving activities offered on the Platform.
• Provide accurate, truthful, and up-to-date information in all listings, including descriptions, pricing, photographs, safety measures, and inclusions/exclusions.
• Honour all confirmed bookings at the prices listed on the Platform at the time of booking.
• Maintain equipment in safe, working condition and in compliance with manufacturer specifications and industry standards.
• Comply with all applicable local, state, and national laws and regulations governing recreational diving operations in India.
• Respond to booking requests and User enquiries within a reasonable timeframe.
• Report any safety incidents or near-misses to mydive.world within 24 hours of occurrence.

7. User Obligations

By using the Platform to book diving experiences, you agree to:

• Provide accurate personal information, including medical history and fitness declarations relevant to scuba diving.
• Disclose any medical conditions that may affect your ability to safely participate in diving activities, including but not limited to cardiovascular conditions, respiratory conditions, ear problems, epilepsy, and pregnancy.
• Follow all safety instructions and guidelines provided by the dive Provider before, during, and after the dive.
• Not misrepresent your diving certification level or experience.
• Arrive at the dive site on time as specified in your booking confirmation.
• Treat Providers, their staff, and other divers with respect.
• Comply with all environmental guidelines, including not touching or removing marine life, coral, or underwater artefacts.

8. QR Code and Digital Vouchers

• Upon successful booking, Users receive a digital voucher containing a unique QR code via email, SMS, and/or WhatsApp.
• The QR code must be presented to the Provider at the dive site for verification and check-in.
• Digital vouchers are non-transferable unless explicitly permitted by the Provider.
• mydive.world is not responsible for vouchers that cannot be redeemed due to User error, including failure to present the voucher or arriving outside the scheduled time.
• Providers must scan the QR code through the mydive.world Provider app to confirm attendance and trigger the booking completion process.

9. Trust Score and Reviews

• The Trust Score is a rating out of 5, earned with no baseline from two groups: the quality of the provider's verified reviews (Google, TripAdvisor, and mydive.world, weighted by volume), and independently-checkable profile signals (agency certification, liability insurance, a service technician on payroll, IMPACT-programme partnership, years in business, GSTIN, and business photos). A listing is shown as "New" until it has enough reviews to score, and a low rating is never offset by profile signals.
• Users may submit reviews only for experiences they have completed through the Platform.
• Reviews must be honest, fair, and based on genuine personal experience. mydive.world reserves the right to remove reviews that are defamatory, fraudulent, or violate community guidelines.
• Providers may respond to reviews publicly. Disputes regarding reviews should be reported to mydive.world for mediation.
• Manipulation of Trust Scores or reviews (including fake reviews, incentivised reviews, or review-swapping arrangements) is strictly prohibited and may result in account termination.

10. Limitation of Liability

• mydive.world operates as a marketplace and intermediary platform. We are not a dive operator, dive centre, or dive instructor. We do not own, operate, or control any diving equipment or facilities.
• mydive.world does not guarantee the quality, safety, legality, or suitability of any diving experience listed on the Platform. Users engage with Providers at their own risk.
• To the maximum extent permitted by applicable law, mydive.world shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform or any diving experience booked through it.
• mydive.world's total liability to any User for any claim arising from or related to these Terms or the Platform shall not exceed the total of the booking amounts paid by that User in the twelve (12) months preceding the claim.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Indian law.

11. Assumption of Risk

Scuba diving is an adventure activity that carries inherent and significant risks. By booking and participating in any diving experience through the Platform, you acknowledge and agree to the following:

• Scuba diving carries inherent risks that cannot be eliminated, including but not limited to drowning, barotrauma, decompression illness, marine-life injury, equipment failure, serious bodily injury, and death.
• You participate in any diving experience voluntarily and at your own risk, and you assume all such risks, whether known or unknown.
• mydive.world is a booking platform and intermediary, not the dive operator. The diving experience is conducted solely by the independent Provider, who is responsible for its safety and conduct.
• Bookings for divers under 18 years of age must be made by a parent or legal guardian, who accepts these risks on the minor's behalf.
• This acknowledgment is in addition to, and does not replace, any waiver, medical questionnaire, or liability release the Provider requires you to sign on-site before the dive.

12. Dispute Resolution

• Any dispute, controversy, or claim arising out of or relating to these Terms or the use of the Platform shall first be attempted to be resolved through good-faith negotiation between the parties.
• If a dispute cannot be resolved through negotiation within thirty (30) days, it shall be referred to and finally resolved by arbitration administered in Mumbai, Maharashtra, India, in accordance with the Indian Arbitration and Conciliation Act, 1996.
• The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. The language of arbitration shall be English.
• The arbitrator's award shall be final and binding on both parties. Judgment on the award may be entered in any court of competent jurisdiction.
• Notwithstanding the above, either party may seek injunctive or other equitable relief in the courts of Mumbai, Maharashtra, India, to protect intellectual property rights or prevent irreparable harm.

13. Intellectual Property

• All content on the Platform, including but not limited to text, graphics, logos, icons, images, audio, video, software, and the Trust Score algorithm, is the property of Scildan Technologies Pvt Ltd or its licensors and is protected by Indian and international intellectual property laws.
• The mydive.world name, logo, and all related product and service names, design marks, and slogans are trademarks of Scildan Technologies Pvt Ltd You may not use these marks without our prior written permission.
• Users and Providers retain ownership of content they upload to the Platform (e.g., reviews, photographs, listing descriptions). By uploading content, you grant mydive.world a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, and display such content in connection with the Platform and its marketing.

14. Termination

• You may terminate your account at any time by contacting us at support@mydive.world. Outstanding bookings must be resolved before account closure.
• mydive.world may suspend or terminate your account immediately, without prior notice, if you violate these Terms, engage in fraudulent activity, or if continued access poses a risk to the Platform or other users.
• Upon termination, your right to access and use the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination (including Limitation of Liability, Dispute Resolution, and Governing Law) shall survive.
• mydive.world is not liable to you or any third party for any termination of your access to the Platform.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Subject to the arbitration clause above, the courts located in Mumbai, Maharashtra, India shall have exclusive jurisdiction over any disputes arising under these Terms.

16. Contact Information

If you have any questions about these Terms of Service, please contact us: